Refund policy

Returns and refunds for Australian shirt orders

Last updated 3 November 2026

If something is wrong with your shirt, please use the form on our Contact page. Tell us what happened and include your order number if you have it. If you can’t find the number, another proof of purchase is fine. A photo can help us see a printing fault or a sizing issue, but you’re welcome to get in touch without one.

Sizing and change of mind

We print each shirt to order. If you receive the design, colour and size you chose, and the shirt matches its description, we don’t offer a return, refund or exchange because you’ve changed your mind or would prefer a different size. Before ordering, we recommend comparing the size chart with a shirt you already enjoy wearing.

If you ordered a large and we sent a medium, or the shirt’s measurements don’t match the size chart, please let us know. We’ll check what you ordered and help put it right.

Faults, damage and incorrect items

Please get in touch when you notice a problem. That might be a shirt damaged in transit, the wrong design on the front or a print that starts peeling after washing according to the care instructions.

Keep the shirt while we look into it. If we need to inspect it, we’ll give you the return address and postage instructions. You don’t need the original packaging. If we confirm a fault or a mistake with your order, we’ll cover reasonable return postage and the cost of sending any replacement. If you’ve already paid return postage, please keep the receipt so we can reimburse you.

Your rights under Australian Consumer Law

You’re entitled to goods that are of acceptable quality, fit for their purpose and match their description. If your shirt has a major problem, you can choose a refund or a replacement. You can also choose to keep it and seek compensation for its reduced value.

For a minor problem, we’ll arrange a remedy at no cost to you within a reasonable time. If we can’t put it right within that time, you can ask for a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

Your rights can apply to a fault that only becomes apparent after wearing or washing your shirt. There is no fixed 30-day cut-off for claims under the consumer guarantees. Nothing in this policy limits your rights under Australian Consumer Law.

Refunds

Where a refund is due, we’ll process it promptly using your original payment method unless we agree on another arrangement with you. We’ll also refund delivery charges where the law requires it. We’ll let you know when we’ve issued your refund. Your bank or payment provider may take a little longer to show it in your account.

Order changes and missing parcels

If you spot a mistake in your order or want to cancel it, use our contact form as soon as you can. We’ll check whether there’s still time to change or stop the order before printing begins. If your parcel hasn’t arrived when expected, use the same form and we’ll follow it up for you.